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Walton's 10-Year Anti-Rot Warranty:
The following terms form the basis of the ’10
Year Anti-Rot Warranty’ as offered by Walton Garden Buildings Ltd. This
warranty shall ONLY apply to 'Walton' manufactured products where a
'Walton' product page displays the below image.
Please note that this guarantee only
relates to wood rot and wood decay.
The guarantee is invalid if:
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The building has not been treated annually with
an appropriate timber preservative
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The building has been modified in any way
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The building has not been erected on a solid
base or pressure treated bearers (e.g. the base should not be
touching soft ground)
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The building should not be touching any
external wall where moisture can penetrate the timber
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The claimant was not the original purchaser of
the building
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The roofing felt has been either damaged or
incorrectly fitted so as to allow the ingress of water
Claims Procedure:
Please e-mail the Customer
Service team at
customerservice@waltons.co.uk
or
Tel: 01636 880514 confirming your order number and claim justification.
Please submit photographic evidence either by e-mail or post, attaching your
order number for our reference.
Their fully trained staff will then undertake an assessment to validate your
claim.
If the claim is valid, then they would endeavour to provide you with a
replacement building, being the same product or similar dimensions.
Please note that it is the customer’s responsibility to dismantle the current
building so that we could arrange collection and replacement during the same
pre-arranged delivery. |
